Frequently Asked Questions
Everything you need to know about shopping with Rifaa, your premier destination for competitive prices.
What payment methods do you accept?
We accept a variety of secure payment options, including major credit cards (Visa, MasterCard), Mada, and bank transfers to ensure a smooth shopping experience.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email.
What is your return policy?
We offer a 7-day return policy for most items, provided they are in their original packaging and unused condition. Please contact our support team to initiate a return request.
Are the products on Rifaa genuine?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from reputable suppliers to maintain high quality.
Do you offer international shipping?
Currently, we focus on providing the best service within the local region to maintain competitive pricing and fast delivery, but we are looking to expand our shipping zones soon.
How can I track my order?
You can track your order status by logging into your account on our website or by clicking the tracking link sent to your registered mobile number and email.